COVID-19 UPDATE and HARWOOD PLACE’S RESPONSE
Updated: March 22, 2020
Help Keep our Residents Safe from COVID-19
Dear Residents and Loved Ones,
I acknowledge that this is a difficult time for our residents. Not only is this an uncertain time, but there is a constant and steady stream of information and misinformation about Coronavirus Disease 2019 (abbreviated COVID-19). Our goal is to provide current, relevant, and factual information. We are committed to keeping our residents safe, and we need your help. Our residents are all over 60 years of age and some have medical conditions putting them at a very high risk of becoming sick, or even severely ill, with COVID-19. There is no current diagnosis of COVID-19 at Harwood Place; however people coming into our facility are the most likely source of introduction of the virus that causes COVID-19.
All visitation is being restricted except for medically necessary or essential services, such as hospice or medical caretakers, or certain compassionate care situations, such as end of life situations. These visitors will first be screened for fever and respiratory symptoms. We know that your presence is important for your loved one, but, per guidance from the Centers for Disease Control and Prevention, this is a necessary action to protect their health. Access into Harwood Place has been restricted to the front door main entrance for all people entering the building. Entry doors into Harwood Place will be locked between 9:00PM and 8:00AM.
As independent living residents are independent individuals, we cannot at this time require that people remain inside the building. However we are strongly recommending that residents limit all outings off of Harwood Place property. If residents must leave, we ask that everyone practice hand washing, social distancing, and general precautions. Residents should then stop at our screening table at the reception area upon return.
Loved ones can drop off groceries or other items for residents at the reception desk. Staff will deliver items to residents’ apartments.
We are introducing alternative methods of visitation such as video calling using FaceTime or Google Duo so that you can continue to communicate with your loved ones. Our staff is available to help facilitate these calls, and we have tablets on hand for residents to use if they do not have their own device.
We are limiting activities by cancelling all group activities within the building and all community outings. We will be helping residents to practice social distancing and to frequently clean their hands.
- Dining Services remains open for pick up or free delivery.
- Our RCAC/Custom Services are still operating. Residents who receive services through our nurse wellness team and physical/occupational/speech therapy team will continue to receive medically necessary services.
- Staff is available to assist with ordering groceries online or grocery shopping for residents, although we do ask family in the area to shop for residents if able to do so.
- The Chapel is open for quiet reflection.
Updates and information is provided quite regularly to our residents about COVID-19. We have asked residents to provide the email addresses of loved ones for the purpose of communicating more expediently during this worldwide health pandemic. If you are a loved one and would like to ensure you receive future emails, please let me know.
We encourage you to review the CDC website for information about COVID-19, including its symptoms, how it spreads, and actions you can take to protect your health: https://www.cdc.gov/coronavirus/2019-ncov/index.html.
Thank you very much for everything you are doing to keep our residents and staff safe and healthy. We continue to monitor the situation in our community; we will keep you informed about any new precautions we think are necessary to keep you and your loved one safe. For the most up-to-the-minute information about COVID-19 and Harwood Place, please refer to our website https://www.thelutheranhome.org/harwood-place/.
Should you have any questions, please contact me directly. We are committed to caring for our residents throughout the current situation and beyond.
We are monitoring employees and residents for fever and symptoms of respiratory infection. Ill employees will be asked to stay home. We are also regularly assessing residents for fevers and symptoms of respiratory infection in order to quickly identify ill residents and implement additional infection prevention activities. When ill residents are identified, they will be monitored closely and asked to stay in their apartments.
Vice President & Chief Operating Officer